If something does not run smoothly, the tricks below can relieve the tension and get you back on track in no time. If the problem cannot be solved with this help, you can reach us directly via the Service request or by phone +41 44 725 05 72 | Monday to Friday, 8.00 a.m. - 5.00 p.m.
Tips for troubleshooting
The control unit displays an error message.
Your control unit has detected a problem. Switch off the fuse for the steam shower / steam bath at the electrical box for 10 seconds. If the message appears again, please make a note of the error message and contact our service. You can contact us directly via our online service message.
The steam bath takes a long time to reach the desired temperature.
The steam bath should reach the desired temperature in 20 - 30 minutes. Please make sure that all fuses at the electrical box are switched on. In addition, the door must be closed during heating.
If the steam does not form a nice picture, the heating elements may be calcified and it is recommended to carry out a decalcification procedure or please contact our service. You can contact us directly via our online service message.
The ACTUAL value of the temperature exceeds the SET value
There may be a defect in the control unit, in a sensor or in other components. Do not switch the unit on again and contact our service department. You can contact us directly via our online service message.
The fuse (LS) in the electrical box blows when switched on or after a short time.
The heaters could be defective or there is an overvoltage. Please contact our service department. You can contact us directly via our online service message.
Shower connection no longer works or leaks.
If the shower fitting can no longer be used correctly or can no longer be used. Please contact our after-sales service. You can contact us directly via our online service notice.
When the water in the shower no longer runs off
Hair, dirt and limescale can clog the siphon, causing it to back up.
Some siphons can be partially disassembled to clean the flow. Others can only be unclogged with liquid drain cleaner. Please contact our service department. You can contact us directly via our online service message.
Does the LED lighting have colour differences or no longer lights up.
If the LED lighting has uneven colours or no longer shines, the LED strip or the controller must be replaced. Please contact our service department. You can contact us directly via our online service message.