Immediate help sauna | Küng Wellness
Kueng sauna wellness dampfbad indoor valserquarzit 2

Immediate help sauna

Every sauna and every wellness system that leaves our workshop is checked for functionality. Because nothing should stand in the way of your relaxation.

If something does not work properly, the tricks below can release the tension and ensure relaxation again in no time. If the problem cannot be solved with this help, you can reach us directly via the service request or by phone +41 44 725 05 72 | Monday to Friday, 8.00 - 17.00 hrs.

If something does not run smoothly, the tricks below can relieve the tension and get things moving again in no time. If the problem cannot be solved with this help, you can reach us directly via the service request or by phone +41 44 725 05 72 | Monday to Friday, 8.00 a.m. - 5.00 p.m.

The fuse (LS) in the electrical box blows when switched on.

The heating rods, the heat plate or the power unit could be defective. Please contact our service department. You can contact us directly via our online service message.

The fuse (LS) in the electrical box falls out when taking a sauna.

The heating rods, the heat plate or the power unit could be defective. Please contact our service department. You can contact us directly via our online service message.

The control unit or the touch panel can no longer be switched on and/or operated.

Switch off the fuse for the sauna at the electrical box for 10 seconds. Caution: It is possible that the sauna is connected via several fuse groups. You can find this information in the legend of the electrical box.

Please check whether the main switch of the control unit (top left of the control unit, if you have a control unit with a visible box) is switched on.

If the problem could not be solved

If you are in a zone where the power is switched off at lunchtime for all appliances except the kitchen
.

If yes, repeat the process again after lunchtime.

If the problem could not be solved

Please contact our service department. You can contact us directly via our online service notification..

The control unit displays an error message.

Your control unit has detected a problem. Switch off the fuse for the sauna at the electrical box for 10 seconds. If the message appears again, please make a note of the error message and contact our service. You can contact us directly via our online service message.

The sauna takes a long time to reach the desired temperature.

The sauna should reach the desired temperature within approx. 40 minutes. Please make sure that all fuses at the electrical box are switched on. If the fuses fall out again immediately after switching on, please contact our service department. You can contact us directly via our online service message.

The light does not work.

If possible, replace the bulb or lamp.

The water bath bubbles only very little or the desired humidity is not reached.

Please check if the dry protection run has fallen out at the stove. There is a black cap behind the stove that can be removed. Underneath it is a red or white pin that can be pushed in with a thin screwdriver. As soon as you hear a click, this means that the fuse had indeed fallen out and you have now put it back in. The hot plate should now heat up again. Caution: For this procedure, the oven must cool down first. Make sure that the fuse by the electrical box is switched on.

The stones are white and brittle.

Sauna stones are heavily stressed by the constant heating and cooling and must therefore be cleaned and re-layered every few months, depending on use. In case of heavy wear, we advise you to replace the stones. You can order new sauna stones via the online shop or have them replaced by our service. You can contact us directly via our online service message.

The ACTUAL value of the temperature exceeds the SET value by more than 15°C

There may be a fault in the control or sensor. Switch off the sauna or remove the fuse and contact our service department. You can contact us directly via our online service notice.

Technical questions

Why do measurement differences occur between the digital display and the thermometer?

Use the digital readings on the control unit or the interior display as a guide. The values on the thermometer are measured analogue and are therefore less precise. For safety reasons, the temperature sensor with the overheating protection is placed on the cabin ceiling above the oven, which is normally the hottest spot. This can lead to temperature differences between the sensor and the cabin thermometer of max. 10 to 15° C. The value on the interior display or the binding digital measured values on the control unit are decisive for the cabin climate.

What security measures are in place for the preselection and remote dialing programmes?

Nowadays, saunas are highly technical. Because preselection and remote selection also involve certain risks, fire protection is enormously important. At Küng, all programmable sauna models are equipped as standard with a barely visible, intelligent magnetic door contact sensor that ensures that sauna programmes can only begin when the door is closed. Any opening of the sauna door automatically deactivates the programmed process. This prevents anyone from unintentionally leaving an object in the sauna as a potential cause of fire between the time you enter the desired programme and the time of its pre-programmed start. The immediate interruption of the programme or the heating phase would prevent the worst - so you as a sauna owner can always be unconcerned in your absence.

Why does resin leak out of the wood?

In the case of wood containing resin, resin may sporadically escape at high temperatures. This can be easily scraped off when the wood is cold. However, this also removes the pleasant scent of the resin. Attention: A strong resin leakage is often a sign of overheating of the sauna.

What should I pay attention to during the initial commissioning?

Before the first sauna bath, it is recommended to preheat the sauna to 70° for approx. 2 hours. Temperatures above 80° should be avoided during the first time.

Does the water tank always have to be full?

The water container must be filled before each sauna session. The sauna programme may only be started when the container filled with hot water is on the heating plate. The ideal filling quantity is approx. 2/3. If there is no water or too little water, the dry-running protection of the system switches on. After cooling down, it is recommended to empty and clean the water tank.

What is the average cost of energy over the lifetime of a sauna?

Of course, this depends largely on the size and equipment of the sauna! With an average power of 9 kW, the costs for a sauna evening of 3 hours amount to just under four euros (CHF 4.00).

Is a stove guard necessary?

The sole purpose of a heater guard is to protect the sauna bathers. Whether it is necessary depends on the location of the heater, the conditions of the sauna room and the type of user. If children are using the sauna, for example, a heater guard is strongly recommended.

How often should the stones be changed?

The interval for replacement depends primarily on the frequency of use. Due to the high temperatures followed by the cooling down caused by the infusion, the sauna stones are subject to a high degree of wear (even small chips are possible). In addition, unsightly lime residues and additives from infusion concentrates are deposited on the stones. For these reasons, it is necessary to check sauna stones regularly and replace them if necessary.

How are sauna stones layered correctly?

The so-called peridodite stones have an excellent heat storage capacity and conductivity. To ensure this for as long as possible, the stones must be loosely layered in the basket to ensure good air circulation. Insufficient air circulation causes the temperature of the heating elements to rise dramatically. This means an increase in energy consumption due to longer heating phases and a shortening of the life of the heating elements.

How long before the sauna session do you have to switch on the sauna?

The sauna heat does not only come from the stove, but it acts as radiant heat from all wooden parts, i.e. walls, benches and the ceiling. For this, it is necessary that the sauna cabin is preheated for a sufficiently long time, because the wood needs longer than the surrounding air until it has heated up accordingly. If you start to sauna before the wood has adjusted in temperature and emits radiant heat, you deprive yourself of an even heating of the body - the sauna effects would be impaired. In concrete terms, the preheating time of the sauna takes between 25 and 60 minutes (depending on the programme selection and room conditions).