Instant help whirlpool | Küng Wellness
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Troubleshooting tips

Instant help whirlpool

Every whirlpool has been factory tested for functionality. Because nothing should get in the way of your relaxation.

If something isn't working properly, the following tips can relieve the strain and restore peace of mind in no time. If the problem can't be solved with this help, you can contact us directly via the help request or by phone on +41 44 725 05 72 | Monday to Friday, 8am to 5pm.

Tips for solving problems

Whirlpool cannot be switched on or no longer works.

If you can no longer switch on the whirlpool tub, check whether the display lock is switched on. Check the power supply or switch off the fuse at the electrical box for 30 seconds so that the system can recharge. If you have not been able to solve the problem, contact our service department. You can contact us directly via our online service message.

The whirlpool no longer heats up

If the heater no longer works, this may be due to clogged filters (overheating protection / flashing logo). Clean the filters and switch off the fuse in the electrical box for 30 seconds to allow the system to recharge. If you have not been able to solve the problem, contact our service department. You can contact us directly via our online service message.

Weak or irregular nozzles

Check if there is enough water in the pool. Clean the filters or contact our service. You can contact us directly via our online service message.

Operating problems with touchscreen (Highlife model)

If the control is not on the whirlpool, the distance to the pool may be too great. If the display is black, the battery may be empty and the display must be placed on the charging station. It is switched on by tapping and waiting 40 seconds. To re-pair the display, press the Jets button on the docking station until the Dock: button flashes. Then touch the screen until "Pairing Yes/NO" is displayed and press "Yes". If this did not work, contact our service. You can contact us directly via our online service message.